@ARTICLE{Chojnacka2017:5f9293c02467f0512af557cb,
	author="{Chojnacka, Małgorzata}",
	title="{Methods of quality assessment and analysis of data given in customer service process on example of selected urban communication organization - result of research 2016}",
	year="2017",
	type="artykuł naukowy",
	language="pl",
	journal="{STUDIA INFORMATICA POMERANIA}",
	issn="2451-0424",
	volume="43",
	number="1(43)",
	pages="27--34",
	doi="10.18276/si.2017.43-03",
	url="http://dx.doi.org/10.18276/si.2017.43-03",
	keywords="komunikacja miejska; metody pomiaru satysfakcji klienta; metody analiz badań z danych",
}