2021

rozdział w monografii naukowej / referat

angielski

EN The aim of the article is to present a synthetic presentation of selected areas of quality improvement in the analysed public transport organizations. It tries to define applied quality improvement models, determinants of applied improvements and the role of customer satisfaction measurements. The author also shows methods of quality assessment and analysis of the collected data, which are helpful in the process of shaping customer service. The article also indicates the criteria for assessing the quality level of services provided by public transport. The goal settled by the author has required a review and analysis of scientific achievements as well as empirical research

8711 - 8715

https://u.pcloud.link/publink/show?code=kZwFVlXZ9ukPs6dRGP8dOX1cGNDWtQIrVnBk#folder=11305804991&tpl=publicfoldergrid

Innovation Management and Sustainable Economic Development in the Era of Global Pandemic : Proceedings of the 38th International Business Information Management Association Conference (IBIMA), 23-24 November 2021, Seville, Spain

38th International Business Information Management Association Conference (IBIMA), 23-24.11.2021, Seville, Hiszpania

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